Frequently Asked Questions

Shipping & Ordering Questions

How much does shipping cost and how long does it take?

What payment options are available?

Will I get a tracking number?

What's the deal with free items, are they really free?

What if I made a mistake in my order or I forgot to enter my coupon code?

I have a tracking number - how can I track my order?

Refunding & Exchanging Questions

What if I received the wrong item or need a refund?

Will I be refunded for the shipping cost?

Miscellaneous Questions

What makes ESMEBO different?

Do you use real stones in your jewelry & what metals are used?

Do you sell gift cards?